State Farm® Insurance Agent Rachel Bhan

"In May of 2023 we added our teenage daughter to our auto insurance policy and just like the other 3 drivers on this policy they have full coverage, we requested for the same full coverage but State farm failed to add full coverage, as a customer I failed to verify the policy that was sent to me. So of course my newly trained teenager driving in the Bay Area got into an at-fault fender bender. It was then I realized the mistake that State farm made. When I spoke with Brian from Rachal Bahn's office he explained that State farm uses and afterhours underwriter and the initial request to add my daughter was finalized with them, because I didn't catch the error theirs nothing they can do, he said he reached out to Rachel Bahn and she agreed theirs nothing they can do. We've been with State farm for 20 years and pay about $400/ month for auto insurance plus what we pay for homeowners. I will now need to come out of pocket to pay for the damages. All I'm asking for them is to make this right and understand that their is no way I would add a brand new driver without full coverage. I also feel they should of question the fact that a new driver didn't have full coverage. Don't trust these people they will smile to your face but take advantage at every opportunity they have."

"I had a State Farm agent for over 25 years, and he was great. Of course, he retired and I transferred do a different agent who was not so great. After seeing Rachel's reviews, I decided to give her office a try. Sure enough, I asked a question via email, and got a response the next day. It wasn't Rachel herself, but Elaina was responsive and pleasant! I switched over immediately. I had some changes to make, and before Elizabeth made the changes, she forward me a quote with how the changes would affect my policy. I didn't ask for it, and new what the general outcome would be, but this proactivity surprised me! It's nice to know what the changes would be with a summary of the exact amount. I'm really happy to have switched over!"

"Elaina Chavira is awesome. ——- Insurance costs, like everything else, have gone up in the US… so I greatly appreciate receiving a call from Elaina - for her transparency and efforts to apply my relevant discounts! Her quotes were more competitive than four other local agents. Also, she was very responsive in email."

"I have been a State Farm customer for decades. A few years back my old agent retired and my policies were transferred over to the Rachel's office. I have been very pleased with Rachel's services as she has a team of highly qualified professionals who promptly answer my calls and take care of all my insurance needs in a very timely manner. Her team certainly meets my expectations. Above and Beyond: A couple of years back we had a major car accident with injuries and we were getting push backs from State Farm claim adjustors for part of the claim and were being transferred from one manager to another. This was starting to get frustrating. I reach out to Rachel directly and explained my situation. She took my concerns very seriously and immediately reached out to State Farm claim adjusters to push my claim forward. She kept her door open for me throughout this claim process to ensured I was getting all the help expected from State Farm claims. This was truly an "above and beyond" for me as most agents in her shoes would have simply just said not my problem - you deal with State Farm claims. Thank you Rachel for all the help, guidance and being on my side!"

"I have worked with both Rachel and Amanda and received excellent customer service from both of them. They make you feel like family and are so sweet and personable. They have been detailed, quick, transparent and incredibly communicative. I would recommend them in a heartbeat and can’t imagine better quality of customer care anywhere else."

"Rachel and her staff are AMAZING ! I have been working with Amanda for quite some time and she (along with all of Rachel’s staff and of course Rachel) are by far the best at what they do and go above AND beyond for their clients -from auto insurance to Life Insurance do not hesitate to choose Rachel Bhan and her team!"

"My entire family is at State Farm with Rachel Bhan! There rates are far better then any of their competitors and the service is SUPERIOR! Rachel and her team go above and beyond to ensure we are set up on the best plans with the best rates! Scott is always checking in on us and is just the greatest to work with! I highly recommend State Farm and Rachel’s team for any of your insurance needs!"

"We are so pleased we got a quote from State Farm. We have a real hard time understanding the terminology for insurance. We were connected with Scott Dehn and he has been amazing through this process. Very patient and made it seamless for us. We are new homeowners and wanted to make sure we are fully covered for the best price. Scott explained everything to us in detail and made sure we understood what we was signing up for. We are now bundled up with State Farm!!!!"