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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer Lombardi

July 1, 2024

5  out of  5 rating by Jennifer Lombardi
"Can’t say enough about how prompt Rachel and her staff have been for our family. We’ve had many situations come up and always feel well supported by her. She will even respond on a weekend! Who does that? Don’t hesitate for a minute to have Rachel as your St Farm agent. She goes above and beyond for you and she’s a nice person :)"
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Megan Lombardi

June 10, 2024

5  out of  5 rating by Megan Lombardi
"Long story short, State Farm screwed up in a big way, and I almost ditched them as my insurance. Rachel, Who was not involved with the incident at hand, went out of her way to try and make things right and chase down the responsible parties. I really appreciate her diligence, dedication to this issue, and tireless pursuit of doing the right thing. Thank you so much, Rachel ."
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swaroop peddareddy

April 10, 2024

5  out of  5 rating by swaroop peddareddy
"5 star customer care and service, friendly and professional staff , always available for help and to answer any questions. I highly recommend them for any of your insurance needs."
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Truk Nawoc

March 14, 2024

1  out of  5 rating by Truk Nawoc
"In May of 2023 we added our teenage daughter to our auto insurance policy and just like the other 3 drivers on this policy they have full coverage, we requested for the same full coverage but State farm failed to add full coverage, as a customer I failed to verify the policy that was sent to me. So of course my newly trained teenager driving in the Bay Area got into an at-fault fender bender. It was then I realized the mistake that State farm made. When I spoke with Brian from Rachal Bahn's office he explained that State farm uses and afterhours underwriter and the initial request to add my daughter was finalized with them, because I didn't catch the error theirs nothing they can do, he said he reached out to Rachel Bahn and she agreed theirs nothing they can do. We've been with State farm for 20 years and pay about $400/ month for auto insurance plus what we pay for homeowners. I will now need to come out of pocket to pay for the damages. All I'm asking for them is to make this right and understand that their is no way I would add a brand new driver without full coverage. I also feel they should of question the fact that a new driver didn't have full coverage. Don't trust these people they will smile to your face but take advantage at every opportunity they have."
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Deb Tortora

March 10, 2024

5  out of  5 rating by Deb Tortora
"Rachel Bhan and her entire team have always provided our entire family with exceptional customer service and have helped us during some difficult claims scenarios. They are the best and we appreciate each one of them so much!!!"
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Joe Wong

January 31, 2024

5  out of  5 rating by Joe Wong
"I had a State Farm agent for over 25 years, and he was great. Of course, he retired and I transferred do a different agent who was not so great. After seeing Rachel's reviews, I decided to give her office a try. Sure enough, I asked a question via email, and got a response the next day. It wasn't Rachel herself, but Elaina was responsive and pleasant! I switched over immediately. I had some changes to make, and before Elizabeth made the changes, she forward me a quote with how the changes would affect my policy. I didn't ask for it, and new what the general outcome would be, but this proactivity surprised me! It's nice to know what the changes would be with a summary of the exact amount. I'm really happy to have switched over!"
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Belinda Lopez

December 12, 2023

5  out of  5 rating by Belinda Lopez
"She has a wonderful staff that really keeps on their toes love you and Rachel you're the best"
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Erica W

October 19, 2023

5  out of  5 rating by Erica W
"Elaina Chavira is awesome. ——- Insurance costs, like everything else, have gone up in the US… so I greatly appreciate receiving a call from Elaina - for her transparency and efforts to apply my relevant discounts! Her quotes were more competitive than four other local agents. Also, she was very responsive in email."
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Steve Greves

September 21, 2023

5  out of  5 rating by Steve Greves
"Thank you, Rachel and Elaina for the outstanding customer service you both have provided. I highly recommend this office."
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Paul Greenfield

September 18, 2023

5  out of  5 rating by Paul Greenfield
"My questions were handle quickly and professionally"
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Walter Hawkins

September 15, 2023

5  out of  5 rating by Walter Hawkins
"Great customer service and prompt respond. We were very pleased with Scott Dehn and the service he provided."
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Celina Garcia

April 27, 2023

5  out of  5 rating by Celina Garcia
"Emailed Elaina with some changes to my policy, changes were made immediately and all my questions answered, Thanks Elaina Chavira 😊"
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Kavita Agrawal

March 31, 2023

5  out of  5 rating by Kavita Agrawal
"I have been a State Farm customer for decades. A few years back my old agent retired and my policies were transferred over to the Rachel's office. I have been very pleased with Rachel's services as she has a team of highly qualified professionals who promptly answer my calls and take care of all my insurance needs in a very timely manner. Her team certainly meets my expectations. Above and Beyond: A couple of years back we had a major car accident with injuries and we were getting push backs from State Farm claim adjustors for part of the claim and were being transferred from one manager to another. This was starting to get frustrating. I reach out to Rachel directly and explained my situation. She took my concerns very seriously and immediately reached out to State Farm claim adjusters to push my claim forward. She kept her door open for me throughout this claim process to ensured I was getting all the help expected from State Farm claims. This was truly an "above and beyond" for me as most agents in her shoes would have simply just said not my problem - you deal with State Farm claims. Thank you Rachel for all the help, guidance and being on my side!"
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Hanna Inskeep

March 30, 2023

5  out of  5 rating by Hanna Inskeep
"Wonderful! Easy to work with and very fast."
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Norma Gonzales

March 8, 2023

5  out of  5 rating by Norma Gonzales
"Great, amiable customer service, and quick on claims process. I recommend Statefarm to my family and friends."
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Tony Z

February 21, 2023

5  out of  5 rating by Tony Z
"Been working with Rachel for years, Amanda and all staff are very responsive, and offer competitive discounts. You won't go wrong with this team."
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Chris C

January 24, 2023

5  out of  5 rating by Chris C
"I’ve been with Rachel for years. Her office is so responsive and helps me out with any questions or concerns I have with my policies. Highly recommend!"
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Joshua Dilley

January 10, 2023

5  out of  5 rating by Joshua Dilley
"Super helpful!"
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Saloni Maharaj

December 22, 2022

5  out of  5 rating by Saloni Maharaj
"I have worked with both Rachel and Amanda and received excellent customer service from both of them. They make you feel like family and are so sweet and personable. They have been detailed, quick, transparent and incredibly communicative. I would recommend them in a heartbeat and can’t imagine better quality of customer care anywhere else."
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Ruide Zhang

December 17, 2022

5  out of  5 rating by Ruide Zhang
"Elaina was very responsive and friendly. Elaina helped me with policy transfer and the process was a charm. Highly recommended!"
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Alison Jones

October 28, 2022

5  out of  5 rating by Alison Jones
"Rachel and her staff are AMAZING ! I have been working with Amanda for quite some time and she (along with all of Rachel’s staff and of course Rachel) are by far the best at what they do and go above AND beyond for their clients -from auto insurance to Life Insurance do not hesitate to choose Rachel Bhan and her team!"
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Ryan Calderon

October 27, 2022

5  out of  5 rating by Ryan Calderon
"Excellent customer service and very helpful!"
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Cindy Souza

October 25, 2022

5  out of  5 rating by Cindy Souza
"My entire family is at State Farm with Rachel Bhan! There rates are far better then any of their competitors and the service is SUPERIOR! Rachel and her team go above and beyond to ensure we are set up on the best plans with the best rates! Scott is always checking in on us and is just the greatest to work with! I highly recommend State Farm and Rachel’s team for any of your insurance needs!"
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Melissa Davilla

October 25, 2022

5  out of  5 rating by Melissa Davilla
"We are so pleased we got a quote from State Farm. We have a real hard time understanding the terminology for insurance. We were connected with Scott Dehn and he has been amazing through this process. Very patient and made it seamless for us. We are new homeowners and wanted to make sure we are fully covered for the best price. Scott explained everything to us in detail and made sure we understood what we was signing up for. We are now bundled up with State Farm!!!!"
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October 24, 2022

5  out of  5 rating by KAYLA ORTEGA
"I called to receive insurance quote Amanda has just just been so knowledgeable and helpful from the start of the process to the end I can say this has been the easiest thanks to Amanda excellent customer service"