Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Khalid Mahmud

Khalid Mahmud

September 25, 2024

5  out of  5
rating by Khalid Mahmud
"Thanks to Rachel Bhan & her team, they are fantastic insurance agents with State farm. Rachel recently helped with reviewing my homeowners policy which as I suspected was too low especially after doing two complete bathroom remodels & also with providing earthquake insurance. She is very helpful, knowledgeable, prefessional with great followup. Highly recommend her & she has a local office in Berryessa, San Jose"
We responded:
"Thank you for the review, Khalid. It has been a pleasure working with you. Honored to be your Agent."
Profile photo of david jenkins

david jenkins

September 4, 2024

5  out of  5
rating by david jenkins
"Absolutely wonderfully run Insurance office Elaina and company do a fantastic job. Rachel should be very proud of them."
We responded:
"David, thank you for the 5 star review. Elaina is pretty amazing and I am lucky to have her. We appreciate you and I am proud to be your State Farm Agent. Rachel"
Profile photo of Denise Barrette

Denise Barrette

August 17, 2024

5  out of  5
rating by Denise Barrette
"I have been with Rachel band for many many years and always experience experience. Excellent excellent customer service.. She went out of her way to go above and beyond to help me my auto needs."
We responded:
"Denise, I love working with you! Happy to hear you feel the same way about us. Rachel"
Profile photo of Brenda LeBeck

Brenda LeBeck

August 15, 2024

5  out of  5
rating by Brenda LeBeck
"We chose Rachael Bhan as our insurance agent for both our cars and home when our agent of 25 years retired. We have been thrilled with the work Rachel and her team have done for us. They are always incredibly responsive to emails, phone calls and texts. When I was in a car accident the office was there to support me through getting my car fixed, as well as being hauled into small claims court (we won!). Highly recommend Rachel Bahn and her team."
We responded:
"Brenda, it's been such a pleasure to work with you and your family. Grateful you chose me as your agent and I am happy to continue serving you. My Agency is about to celebrate 25th Anniversary, can you believe it! Rachel"
Profile photo of Danae Myers

Danae Myers

July 29, 2024

5  out of  5
rating by Danae Myers
"Rachel and her team have always provided our family excellent service during the 20+ years we have been her clients. Rachel goes above and beyond, and has always been available to assist quickly if needed. She and the team are helpful navigating the challenging times, and always there to answer questions or make updates. If you're looking for a new insurance agent, look no further!"
We responded:
"Danae, over 20 years....where did the time go?!??? We love working with you and your family. Thank you for trusting us with your insurance needs. Rachel"
Profile photo of Jennifer Lombardi

Jennifer Lombardi

July 1, 2024

5  out of  5
rating by Jennifer Lombardi
"Can’t say enough about how prompt Rachel and her staff have been for our family. We’ve had many situations come up and always feel well supported by her. She will even respond on a weekend! Who does that? Don’t hesitate for a minute to have Rachel as your St Farm agent. She goes above and beyond for you and she’s a nice person :)"
We responded:
"Jennifer, my pleasure! "
Profile photo of Megan Lombardi

Megan Lombardi

June 10, 2024

5  out of  5
rating by Megan Lombardi
"Long story short, State Farm screwed up in a big way, and I almost ditched them as my insurance. Rachel, Who was not involved with the incident at hand, went out of her way to try and make things right and chase down the responsible parties. I really appreciate her diligence, dedication to this issue, and tireless pursuit of doing the right thing. Thank you so much, Rachel ."
We responded:
"Megan, that was one crazy situation. Happy to help. It's what I do best! Thank you for trusting me and being so patient. Rachel"
Profile photo of swaroop peddareddy

swaroop peddareddy

April 10, 2024

5  out of  5
rating by swaroop peddareddy
"5 star customer care and service, friendly and professional staff , always available for help and to answer any questions. I highly recommend them for any of your insurance needs."
We responded:
"Thank you Swaroop! Really appreciate your trust. Rachel"
Profile photo of Truk Nawoc

Truk Nawoc

March 14, 2024

1  out of  5
rating by Truk Nawoc
"In May of 2023 we added our teenage daughter to our auto insurance policy and just like the other 3 drivers on this policy they have full coverage, we requested for the same full coverage but State farm failed to add full coverage, as a customer I failed to verify the policy that was sent to me. So of course my newly trained teenager driving in the Bay Area got into an at-fault fender bender. It was then I realized the mistake that State farm made. When I spoke with Brian from Rachal Bahn's office he explained that State farm uses and afterhours underwriter and the initial request to add my daughter was finalized with them, because I didn't catch the error theirs nothing they can do, he said he reached out to Rachel Bahn and she agreed theirs nothing they can do. We've been with State farm for 20 years and pay about $400/ month for auto insurance plus what we pay for homeowners. I will now need to come out of pocket to pay for the damages. All I'm asking for them is to make this right and understand that their is no way I would add a brand new driver without full coverage. I also feel they should of question the fact that a new driver didn't have full coverage. Don't trust these people they will smile to your face but take advantage at every opportunity they have."
We responded:
"Hello Kurt, Appreciate the feedback. I reviewed the file and confirm you called our office for a quote requesting full coverage on 03/02/2023. Then your wife called after hours and spoke with our representative Saturday 05/30/2023 at 9:21 am, to start the policy. She declined Collision, Comprehensive, and Rental Car Reimbursement. Our afterhours representative followed her instructions and issued the policy based on the coverages she wanted. Let me know if you would like to make some changes on the policy in case of a future claim. I would be happy to help. My direct line is 408-272-2629. Rachel "
Profile photo of Deb Tortora

Deb Tortora

March 10, 2024

5  out of  5
rating by Deb Tortora
"Rachel Bhan and her entire team have always provided our entire family with exceptional customer service and have helped us during some difficult claims scenarios. They are the best and we appreciate each one of them so much!!!"
We responded:
"Deb, Thank you so much for trusting us with all your insurance needs. I am so proud to be your agent. Rachel"
Profile photo of Joe Wong

Joe Wong

January 31, 2024

5  out of  5
rating by Joe Wong
"I had a State Farm agent for over 25 years, and he was great. Of course, he retired and I transferred do a different agent who was not so great. After seeing Rachel's reviews, I decided to give her office a try. Sure enough, I asked a question via email, and got a response the next day. It wasn't Rachel herself, but Elaina was responsive and pleasant! I switched over immediately. I had some changes to make, and before Elizabeth made the changes, she forward me a quote with how the changes would affect my policy. I didn't ask for it, and new what the general outcome would be, but this proactivity surprised me! It's nice to know what the changes would be with a summary of the exact amount. I'm really happy to have switched over!"
We responded:
"Joe, thank you for the glowing review and welcome to our Agency. Elaina is pretty awesome and I am blessed to have her on the team. We look forward to working with you."
Profile photo of Belinda Lopez

Belinda Lopez

December 12, 2023

5  out of  5
rating by Belinda Lopez
"She has a wonderful staff that really keeps on their toes love you and Rachel you're the best"
We responded:
"Thank you Belinda!"
Profile photo of Erica W

Erica W

October 19, 2023

5  out of  5
rating by Erica W
"Elaina Chavira is awesome. ——- Insurance costs, like everything else, have gone up in the US… so I greatly appreciate receiving a call from Elaina - for her transparency and efforts to apply my relevant discounts! Her quotes were more competitive than four other local agents. Also, she was very responsive in email."
We responded:
"Erica, thank you so much! So happy you and Elaina connected. Yes, she is a phenomenal woman and I am so happy to receive your feedback. Rachel"
Profile photo of Steve Greves

Steve Greves

September 21, 2023

5  out of  5
rating by Steve Greves
"Thank you, Rachel and Elaina for the outstanding customer service you both have provided. I highly recommend this office."
We responded:
"Steve, thank you for the shout out. Appreciate the trust you have in me. "
Profile photo of Paul Greenfield

Paul Greenfield

September 18, 2023

5  out of  5
rating by Paul Greenfield
"My questions were handle quickly and professionally"
We responded:
"Paul, can you believe it's been 24 years. We love working with you and your family. Appreciate your support for all these years."
Profile photo of Walter Hawkins

Walter Hawkins

September 15, 2023

5  out of  5
rating by Walter Hawkins
"Great customer service and prompt respond. We were very pleased with Scott Dehn and the service he provided."
We responded:
"Walter, thank you so much. Scott is fantastic. Appreciate your support."
Profile photo of Celina Garcia

Celina Garcia

April 27, 2023

5  out of  5
rating by Celina Garcia
"Emailed Elaina with some changes to my policy, changes were made immediately and all my questions answered, Thanks Elaina Chavira 😊"
We responded:
"Celina, thank you so much! We love Elaina too. Thank you for trusting us to handle your insurance needs."
Profile photo of Kavita Agrawal

Kavita Agrawal

March 31, 2023

5  out of  5
rating by Kavita Agrawal
"I have been a State Farm customer for decades. A few years back my old agent retired and my policies were transferred over to the Rachel's office. I have been very pleased with Rachel's services as she has a team of highly qualified professionals who promptly answer my calls and take care of all my insurance needs in a very timely manner. Her team certainly meets my expectations. Above and Beyond: A couple of years back we had a major car accident with injuries and we were getting push backs from State Farm claim adjustors for part of the claim and were being transferred from one manager to another. This was starting to get frustrating. I reach out to Rachel directly and explained my situation. She took my concerns very seriously and immediately reached out to State Farm claim adjusters to push my claim forward. She kept her door open for me throughout this claim process to ensured I was getting all the help expected from State Farm claims. This was truly an "above and beyond" for me as most agents in her shoes would have simply just said not my problem - you deal with State Farm claims. Thank you Rachel for all the help, guidance and being on my side!"
We responded:
"Kavita, thank you so much for your amazing review. My team and I love working with you!"
Profile photo of Hanna Inskeep

Hanna Inskeep

March 30, 2023

5  out of  5
rating by Hanna Inskeep
"Wonderful! Easy to work with and very fast."
We responded:
"Hi Hanna, I really appreciate your 5 STAR review. I am grateful to have you as a client. "
Profile photo of Norma Gonzales

Norma Gonzales

March 8, 2023

5  out of  5
rating by Norma Gonzales
"Great, amiable customer service, and quick on claims process. I recommend Statefarm to my family and friends."
We responded:
"Norma, you are the best. My team and I love working with you. Thank you for trusting me for all these years. "
Profile photo of Tony Z

Tony Z

February 21, 2023

5  out of  5
rating by Tony Z
"Been working with Rachel for years, Amanda and all staff are very responsive, and offer competitive discounts. You won't go wrong with this team."
We responded:
"Tony, thank you so much! Appreciate your support and I hope to be your agent for many more years to come."
Profile photo of Chris C

Chris C

January 24, 2023

5  out of  5
rating by Chris C
"I’ve been with Rachel for years. Her office is so responsive and helps me out with any questions or concerns I have with my policies. Highly recommend!"
We responded:
"Chris, thank you! Really appreciate your business and we love working with you."
Profile photo of Joshua Dilley

Joshua Dilley

January 10, 2023

5  out of  5
rating by Joshua Dilley
"Super helpful!"
We responded:
"Joshua, thank you for the 5 STARS! We really appreciate it. "
Profile photo of Saloni Maharaj

Saloni Maharaj

December 22, 2022

5  out of  5
rating by Saloni Maharaj
"I have worked with both Rachel and Amanda and received excellent customer service from both of them. They make you feel like family and are so sweet and personable. They have been detailed, quick, transparent and incredibly communicative. I would recommend them in a heartbeat and can’t imagine better quality of customer care anywhere else."
We responded:
"Saloni, you are too kind! Thank you for the shout out. I love working with you. Cheers to many more years ahead."
Profile photo of Ruide Zhang

Ruide Zhang

December 17, 2022

5  out of  5
rating by Ruide Zhang
"Elaina was very responsive and friendly. Elaina helped me with policy transfer and the process was a charm. Highly recommended!"
We responded:
"Thank you for the 5 STAR review! Grateful to have clients like YOU."